Know Your Rights When Renovating Your Kitchen

Date:  July 25, 2016

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Categories:  Tips

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When it comes to home renovations almost everyone has heard or experienced first hand some type of horror story. Unfortunately, in an industry which relies heavily on quality craftsmanship and experienced tradesmen, there are a number of suppliers who do not meet the expected standard. Knowing your rights as a customer, knowing the industry standards, and knowing who can help you if something goes wrong is extremely important for peace of mind when renovating your home. Below we discuss some of the most common queries we have heard of in regards to kitchen renovations and offer some advice on where to find more information.

 

Scratches, chips and markings

Renovating is messy work and with that mess can sometimes come general damage to your new kitchen. It is important to understand what damage, even if it is slight damage, is considered acceptable wear and tear, and what is not acceptable. The Housing Industry Association (HIA) provide guides on their website regarding whether a scratch or chip is acceptable throughout the construction process. This guide can be purchased through the HIA website. Generally speaking, the depth, length and width of a scratch, chip or marking are all deciding factors on the level of damage to a cabinet and who is at fault. If you find your cabinets are damaged throughout the installation process, speak directly with your cabinet maker or polish shop to discuss the outcome with respect to the HIA guidelines. If you can not come to an agreeable solution contact the HIA directly to discuss your claim.

 

Will my kitchen have a warranty?

Your new kitchen can come with different warranties depending on what you have had renovated. When kitchen, bathroom or laundry cabinets are painted by a professional polishing shop, the paint is under manufacturer warranty. This means the supplier of the paint itself is the company who provides you with your warranty. Different product suppliers will have different rules and have a different spectrum on what its warranty covers. It is important whether you are working with a cabinet maker, or polish shop directly to ask about who is supplying the paint and what does their warranty cover you for before the job is completed and installed.

 

Depending on whether you complete parts of the renovation work yourself or utilise contractors, your kitchen might be covered under different warranties. It is important to ask questions and read the paperwork regarding your renovations to know what is covered and what isn’t.

 

More information and industry standards

If you are having issues with your kitchen renovations it is always advisable to speak directly with contractor at first instance. If you continue to have issues, you can contact the Housing Industry Association who will be able to point you in the right direction to get your issues resolved. The HIA provide an industry standard for a number of topics relating to home building and home renovations and can be a governing body on any potential issues that may arise.

If you have any further questions, do not hesitate to send us your questions below!

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