A Guide To Finding The Right Polisher – The Top Five Questions To Ask

Date:  May 15, 2017


Categories:  Painting, Polishing, Uncategorized

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A guide to finding the right polisher – the top five questions to ask

Finding the right polisher might seem like a simple task at first glance, but especially in post boom times you will find significant quality differences on the market.

The bottom range of the trade will be easily spotted and avoided – however the difference between the industry leaders and the average polisher lies in the detail and ranges from hidden charges to poor workmanship – often enough for the same price. This is just a general guide to help you finding the right polisher for your finishing needs.

1 – Does the square meter rate include undercoating?

Square meter prices range from $80 to $100 for a simple satin finish. Prices for gloss and buffed doors are well above that. You might not go for the cheapest option. Everyone knows the old adage: ‘You get what you pay for.’ Well good quality work has its price. At Dianella Polishing undercoating is included in all our finishes. A high end French polisher will always undercoat the substrate and sand it back before he starts the actual painting process.


The paint suppliers data sheet – if you don’t follow the instructions – you’re in for the damage. Which can be $100.000’s

“If you don’t undercoat the paint may de-laminate down the track.”  You simply can’t skip this process to save money.

“Every paint supplier will tell you to undercoat. It creates a barrier and prevents imperfections”, says Dianella Polishing Production Manager Tim O’Brien.

So next time you see a price list or an attractive square meter price, make sure to ask if the undercoat is included.

2 – If the answer is yes, ask them to clarify whether the face of the doors is undercoated as well?

Well you might have yawned at the first paragraph and thought ‘of course they undercoat – it would be obvious in the finish if not’. Well believe it or not, it is quite common for ordinary polishers to only undercoat the edges of the substrate. Ask your polisher if he does actually undercoat the face of the door. Or check it yourself when you next see their undercoat booth.  Are the doors stacked above each other for painting? Well it is quite likely that only the edges get prepared.

“Paint manufacturers won’t warrant the coating and if something goes wrong you, the cabinet maker, is in for big bucks”, warns Tim O’Brien not to accept these short-cuts.

3 – And again, is the complete undercoating included in the square meter price?

At Dianella Polishing we believe that quality and trust are the basis for every working relationship. This is why we avoid hidden charges and add-ons. This is the reason why we are reluctant to give out simple square meter prices without knowing the job. If we quote a job, then that is the price. No hidden charges, no bad surprises. No games.

When choosing your polisher make sure you know the final pricing of the job. So if you find yourself frequently becoming frustrated during the final invoicing process, double check if your contractor is the perfect choice for you.

4 – Do you have a showroom that allows customers to check finishes?

It is about trust and confidence. A showroom allows your clients to get to know their polisher and to feel and touch the finishes. Not only do you want your customers to understand the options but you want them to be comfortable with their final choice.

5 – Finally you want to ask your polisher: What is your guaranteed turnaround time?

Time frames vary greatly. In the industry you’ll get anything from five days to a couple of months. The importance is not only what time frame works for you, but that you can rely on it. You wouldn’t want to have to tell your clients that it takes another couple of weeks because you are waiting for a contractor, would you? As a French Polisher with decades of experience we guarantee no polisher is turning away business. The question is what happens if that large job comes in. Will your work be put on hold? The average size polisher often has no other chance than to put a non-urgent job on hold to squeeze those biggies in.

“At Dianella Polishing we are lucky to be able to manage multiple projects at once without having to delay any of them”, says Tim O’Brien.

Tim explains that it all comes down to size and staffing. “With our large modern workshop we are leading the field in Western Australia. That allows us to be flexible and reliable.”

As we all know ‘time is money’, so make sure when finding the right polisher that your choice has the capacity it takes to adhere to deadlines without compromising quality.

Asking the right questions is key to an informed decision. We laid out the dots for you to connect, and hope that next time you see a pricelist or check a square meter price, you will know how to make sure that your polisher is the best choice for your needs and offers not only an attractive quote, but the best final price and finish.

You know the adage: “You get what you pay for.” Make sure you actually do.


The risk for de-lamination of the paint increases significantly if the undercoat is missing.


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Dianella Polishing
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2 Pack Polishing
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